Organization Structure

Desk Collection
Responsible to remind debtor about overdue bills and liabilities payment to be made. Desk collection also performs billing through phone, preparing a billing letter, and report to management and /or partners, and to do a negotiation and active communication process, related to the repayment plan, by guiding and accompanying debtors until repayment process is fully implemented.

Field collection
Responsible to give the billing letter to debtor, to do negotiation and active communication with repayments options, and monitoring payment appointments / promises, by guiding and monitoring/accompanying the debtors until repayment process is fully implemented.
Responsible to maintain the communication, humanity approach and providing useful input to debtor as well as to do negotiation related on the repayment planning, by guiding and monitoring/ accompanying debtors until repayment process is fully implemented.

Quality Assurance
Ensure that the collection officers in both” in-house” and “Field collector” can follow and to be complied with the agreement/committed rules or SOP, when doing the collection/ billing’s work to debtors. Therefore, the collection officers must keep fulfilling a standard of Quality Assurance. In the other hands, QA must help and support the creditors and collection companies/agency to do a mitigation risk, to reduce the error possibility or failure in the success of its operation execution, by getting enough and adequate IT (information technology system) and MIS (Management Information System) in place.